Features

What you can do to encourage great customer service while avoiding AI scams

AI is now present in the workplace, at schools and on personal devices. Having a personal assistant at your fingertips is exciting for many – but concerning for others, especially as AI becomes a common tool both for legitimate businesses and for scammers. Businesses in all sorts of industries are implementing AI-powered creative products, machine-backed

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Sandy Crawford Capitol report

July 4 is Independence Day, and many of us will celebrate by hosting barbecues, attending parades and watching fireworks light up the sky. Let us not forget the reason we celebrate this very special day: it marks the moment in history our forefathers signed the Declaration of Independence. On July 4, 1776, the signing of

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Getting the Job Done: Back to Basics in Congress

By Mark Alford What’s Going On in Washington—Every year, Congress has one of the most basic responsibilities outlined in the Constitution: fund the federal government. It sounds simple. But for years, Washington has fallen into a bad habit: missed deadlines, last-minute deals, and massive spending packages that few people have time to read. That’s not

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How caregivers tell if loved ones are talking to a scammer

This Alzheimer’s & Brain Awareness Month is a good time to revisit the scam safety advice that Better Business Bureau® (BBB®) promotes year-round. Older adults living with Alzheimer’s disease and dementia may be more susceptible to scams. Scam awareness is a complex mental task, and it’s harder for those who have a condition that impacts

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BBB tips on how to find a trustworthy pet sitter or boarder

While many of us would love to take our furry friends everywhere, sometimes they just can’t come along on summer vacation. But it’s also a big deal to entrust your pet to someone else. For any loving pet owner, the pet’s safety and happiness are your top priority. BBB highly recommends researching companies and sitters

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Young Washington movie: Youthful flaws cost lives

By Rusty Wright (This article first appeared on WashingtonExaminer.com) George Washington is lauded as a war hero, founding father, inspiring exemplar. But before that, he was a vain, temperamental, inexperienced, headstrong young man whose blunders cost lives. What can we learn from young Washington? Of course, America’s first president adorns United States currency. The nation’s

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Missouri PSC encourages consumers to prepare for summer heat and manage energy use

As Missouri enters the summer season, the Missouri Public Service Commission (PSC) is encouraging consumers to take proactive steps to reduce energy use, improve home efficiency, and manage utility costs during periods of high temperatures. Air conditioning is typically the largest driver of residential electricity usage during the summer months. Making small adjustments and maintaining

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BBB tips on avoiding scams and using peer to peer payment apps safely

Warmer weather means summer trips, patio season, farmer’s markets and more: In short, lots of reasons to send money between friends, neighbors or small businesses. Peer-to-peer (P2P) payment apps like Venmo, PayPal, Zelle or CashApp are a convenient way to split checks, pay rent or purchase from vendors. Unfortunately, scammers are finding creative ways to

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MDC shares tree care tips following storm in Joplin area

Southwest Missouri and neighboring states saw widespread storms over the weekend. According to KOAM News Now, 30,000 people are without power and caused widespread damage across southeast Kansas, southwest Missouri, and northeast Oklahoma. For residents with tree issues following the storm, the Missouri Department of Conservation (MDC) offers a few tips: • If a tree

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